Frequently Asked Questions

• Microsoft Internet Explorer
• Netscape Communicator

• On the LearnDell.com/euro home page, click the "Register Now" link under "Access Courses"
• Enter your user information, select a profile, and then click on the "Create User" link. Record the e-mail address and password you enter, as you will need them each time you sign in to the site.

• The most common explanation is that you have already successfully registered at LearnDell.com/euro. Once you have registered successfully with LearnDell.com/euro, you do not need to register again. You are now eligible to return to the LearnDell.com/euro community anytime, simply by signing in with the e-mail address and password you provided during registration.
• If you are not sure that your initial registration was successful (i.e. your browser crashed during registration), please try logging in to LearnDell.com/euro before attempting to re-register. Your initial registration may indeed have succeeded.

You must first register in order to enroll and access courses on LearnDell.com/euro. Once registered, you will be directed to the "My Training & Certification" page where your courses will be displayed after enrollment. Under "MY COURSES," click on the "enroll" link.

• Send an e-mail to learndellsupport@skillsoft.com - Email support is provided to all registered customers for any of the products. We will respond to your request within 4 hours of receipt.
• Visit our Contacts page for our support line and other helpful contact information

First, you should be running a version of Microsoft's Windows operating system. You can check your version by right-clicking on the "My Computer" icon on your desktop, and then selecting properties. This Windows version should be listed in the box that appears.

Second, a computer processor speed of 133MHz or better is required. This setting is much more difficult to check, but unless you are using an extremely old computer, it is likely that most users meet this requirement.

Third, screen resolution should be set to 800 by 600 with a color quality of 32 bit color. These settings can be found by right-clicking any open space on your desktop, and selecting "Properties." Click to the "Settings" along the tabs at the top. Change your resolution and color quality using the fields in this box, and click "Ok" when you are done, to save these settings.

Fourth, you need to have about 128MB of RAM or more to have a consistent experience with the courseware. Any less RAM, and there may be problems with your computer not having enough resources available to be running the course. You can check this value by right-clicking the "My Computer" icon, and then selecting "Properties." The RAM value will be near the bottom of this box. Note that some Windows versions present this value in the form of 128,000KB RAM. Just be aware that 1,000 KB of RAM = 1 MB of RAM. In other words, simply drop the last three digits.

Fifth, your web browser program should be either Netscape vers. 6 or higher, or Internet Explorer vers.6.0 or higher. You can check this version by starting up your web browser program and opening any web page. Click on "Help" way at the top, and select "About Internet Explorer" (or "About Communicator"). The version information should then appear. Sixth, and lastly, check the version of your MS Java Virtual Machine.
To find MS JVM (Microsoft Java Virtual Machine) version:
- Click on the Start Menu
- Select the Run option
- Type in “wjview”, then press ok
- Look to the top right to view the version number e.g. 5.00.xxxx

Or

Search for the file "msjava.dll". Right click the file, select properties and version.
Then compare the MS JVM version to the "wjview" version by going to the Start button, select Run command and type "wjview", click ok and run it. Is it the same version as the MS JVM version above ? If the run command is not available (lockdown machines) you can also do a search for "wjview" (as per step 1) and check the version in properties

To find Sun JRE (Java Runtime Environment) version:
- Click on the Start Menu
- From the Settings Menu select Control Panel
- Once opened, double click on Java Plug In
- A Java window will open, click on “About” button
- Click on the Browser tab. Is it select or activate for Internet explorer?

If the version of the MS JVM is lower than 5.00.3809 or if you don’t have the Sun Jre, please go to the following link to download the Sun Jre plugin:

http://www.java.com/en/download/manual.jsp

Please check the version of your MS Java Virtual Machine or of your Sun Jre following the steps in the section: ‘’ Are there any technical requirements for taking courses on LearnDell.com/euro’’

If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are checkmarked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again.