• Personal Productivity Kit
• Business Productivity Kit

• Microsoft Internet Explorer
• Netscape Communicator

• On the LearnDell.com/apac home page, click the "Register Now" link under "Access Courses"
• Enter your user information, select a profile, and then click on the "Create User" link. Record the e-mail address and password you enter, as you will need them each time you sign in to the site.

• The most common explanation is that you have already successfully registered at LearnDell.com/apac. Once you have registered successfully with LearnDell.com/apac, you do not need to register again. You are now eligible to return to the LearnDell.com/apac community anytime, simply by signing in with the e-mail address and password you provided during registration.
• If you are not sure that your initial registration was successful (i.e. your browser crashed during registration), please try logging in to LearnDell.com/apac before attempting to re-register. Your initial registration may indeed have succeeded.

You must first register in order to enroll and access courses on LearnDell.com/apac. Once registered, you will be directed to the "My Training & Certification" page where your courses will be displayed after enrollment. Under "MY COURSES," click on the "enroll" link.

1. Enroll to access courses that have been purchased by an individual, an organization. Input your Order No and Customer No in the second box. These numbers can be found on your Dell system invoice or packing slip.
   Once the enrollment process is complete, you will be directed to the "My Training & Certification" page where your courses will be displayed under the "MY COURSES" section of the page. Click on a course title of your choice to access and launch the course. You have one full year from the date of purchase to access your courses. For information on how to register, see "How do I register on LearnDell.com/apac?" If you have already registered, login using the e-mail address and password you set up during registration.

• LiveHelp - receive personalized assistance through our online Live Chat room, monitored 24/7 by experts waiting to help
• Send an e-mail to learndellsupport@skillsoft.com - Email support is provided to all registered customers for any of the products. We will respond to your request within 4 hours of receipt.
• Visit our Contacts page for our support line and other helpful contact information

First, you should be running a version of Microsoft's Windows operating system. You can check your version by right-clicking on the "My Computer" icon on your desktop, and then selecting properties. This Windows version should be listed in the box that appears.

Second, a computer processor speed of 133MHz or better is required. This setting is much more difficult to check, but unless you are using an extremely old computer, it is likely that most users meet this requirement.

Third, screen resolution should be set to 800 by 600 with a color quality of 32 bit color. These settings can be found by right-clicking any open space on your desktop, and selecting "Properties." Click to the "Settings" along the tabs at the top. Change your resolution and color quality using the fields in this box, and click "Ok" when you are done, to save these settings.

Fourth, you need to have about 128MB of RAM or more to have a consistent experience with the courseware. Any less RAM, and there may be problems with your computer not having enough resources available to be running the course. You can check this value by right-clicking the "My Computer" icon, and then selecting "Properties." The RAM value will be near the bottom of this box. Note that some Windows versions present this value in the form of 128,000KB RAM. Just be aware that 1,000 KB of RAM = 1 MB of RAM. In other words, simply drop the last three digits.

Fifth, your web browser program should be either Netscape 4.7 or higher, or Internet Explorer 5.0 or higher. You can check this version by starting up your web browser program and opening any web page. Click on "Help" way at the top, and select "About Internet Explorer" (or "About Communicator"). The version information should then appear.

Sixth, and lastly, check the version of your MS Java Virtual Machine. Click on the "Start" button for Windows, and select the "Run" option. Delete any text in this box, and type in "wjview." Press Enter and a small box should come up with a version number in the first line. This version needs to be 5.00.3802 or higher. If you get an error message instead of the box, or if your version number is too low, you will need to visit windowsupdate.microsoft.com and download security updates per their instructions. Security Updates for Windows are a good thing, and the Microsoft Java Virtual Machine is transparently packaged in those installations. Once you have done this, recheck your version using the above step.

First, check the version of your MS Java Virtual Machine. Click on the "Start" button for Windows, and select the "Run" option. Delete any text in this box, and type in "wjview." Press Enter and a small box should come up with a version number in the first line. This version needs to be 5.00.3802 or higher. If you get an error message instead of the box, or if your version number is too low, you will need to visit windowsupdate.microsoft.com and download security updates per their instructions. Security Updates for Windows are a good thing, and the Microsoft Java Virtual Machine is transparently packaged in those installations. Once you have done this, recheck your version using the above step.

If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are checkmarked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again.