| Q |
Do I need to download any additional software to use my courses?
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| A |
The training requires you to download the Java Virtual Machine for your browser
if you do not already have it installed. This can be found at:
http://www.java.com/en/index.jsp and click on "Get it now" to download.
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| Q |
How long do I have access to my training? Does access expire?
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| A |
You have unlimited access to the training courses on your hard drive. Your subscription
will never expire.
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| Q |
Will I receive any materials in addition to the courses on my machine?
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| A |
There are no additional materials you will need or receive with the courses.
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| Q |
What if I loose or forget the username and password I created when I first
used the training located on my hard drive?
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| A |
If you ever loose or forget your username or password when using the training located on your hard drive, simply type in a new one when you are prompted to do so. This will create a new learning profile for you to use the courses.
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| Q |
What if I re-format my hard disk / delete the courses from my machine, will
Dell give me another set of courses as a replacement?
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| A |
You should avoid deleting the courses as Dell will not replace deleted courses.
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| Q |
I love my training courses, and would like to get more on more topics I am
interested in, like IT certifications. How can I get more courses?
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| A |
Simply visit the Learn Dell Site at http://www.learndell.com/apac and click on the http://www.learndell.com/apac/about.cfm link to learn all you need to know about obtaining additional courses
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| Q |
I think I have a technical problem that is not covered in the documentation
I received with my course. How do I get help?
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| A |
For help with your Dell PC or launching training that was preloaded on your PC, please contact us at:
Dell Hardware and Courseware Support: http://support.ap.dell.com
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