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• The most common explanation is that you have already successfully registered at LearnDell.ca. Once you have registered successfully with LearnDell.ca, you do not need to register again. You are now eligible to return to the LearnDell.ca community anytime, simply by signing in with the e-mail address and password you provided during registration.
• If you are not sure that your initial registration was successful (i.e. your browser crashed during registration), please try logging in to LearnDell.ca before attempting to re-register. Your initial registration may indeed have succeeded.

1. You may not have registered on LearnDell.ca. Registration Form
2. The Password that you are typing may be incorrect. Please confirm the password is accurate and retype. If you are not sure what your password is, please click the Forgot your password? link to have it sent to you via email.
3. Your email address was typed incorrectly at the time of registration. Please send an email or chat live with a technician and they can verify and update your information if needed.

1. On the LearnDell.ca home page, under "Already Purchased Training? ," click on the link, "Register Here to access your newly purchased courses."
2. Enter your user information using a valid email address, and create a password.
3. Select a profile.
4. Enter one of the following:
1. Your Customer # and Order #, which can be found on the confirmation letter you received from Dell Training & Certification.
2. Your service tag number if your training was purchased along with a system.
5. You will receive a confirmation page showing your email and chosen password. Record the e-mail address and password you enter, as you will need them each time you sign in to the site.
6. Click on the "Take me to My Courses" link to view and launch your courses.

1. Click here to register your new courses.
2. On the Course Enrollment form, enter your Customer # and Order #, which can be found on the new confirmation letter you received from Dell Training & Certification, then click on the "Continue" button.
3. You will be directed back to the "My Courses" page where your most recently purchased courses will be displayed.

There are 8 major system requirements that you should meet when taking online courseware through this learning site.

First, you should be running a version of Microsoft's Windows operating system. You can check your version by right-clicking on the "My Computer" icon on your desktop and then selecting "Properties. " The Windows version should be listed in the box that appears. Some examples are Windows 95, Windows 98, Windows Me, Windows 2000 and Windows XP.

Second, a computer processor speed of 133MHz or better is required. This setting is much more difficult to check, but unless you are using an extremely old computer, it is likely that most users meet this requirement.

Third, your screen resolution should be set to a minimum of 800 by 600 with a color quality of 32 bit color. We recommend your screen resolution be set to 1024 by 768 to ensure that all course content is displayed. These settings can be found by right-clicking any open space on your desktop and selecting "Properties." Click the "Settings" tab at the top of the Display Properties window. Change your resolution and color quality using the fields in this box, and click "Ok" when you are done to save these settings.

Fourth, you need to have about 128MB of RAM or more to have a consistent experience with the courseware. Any less RAM and there may be problems with your computer not having enough resources available to run the course. You can check this value by right-clicking the "My Computer" icon and then selecting "Properties." The RAM value will be near the bottom of this box. Note that some Windows versions present this value in the form of 128,000KB RAM. Just be aware that 1,000 KB of RAM = 1 MB of RAM. In other words, simply drop the last three digits.

Fifth, we recommend you use a broadband connection, such as ISDN, DSL or cable modem when taking courses on LearnDell.ca. The courses should still load fine over a 56k dial-up connection, but will take a considerably greater amount of time to start up and navigate through.

Sixth, your web browser program should be either Netscape 4.7 or higher, or Internet Explorer 5.0 or higher. You can check this version by starting up your web browser, clicking on the "Help" menu at the top and selecting "About Internet Explorer" (or "About Communicator"). The version information should then appear.

Seventh, the courses on LearnDell.ca are launched by a pop-up script. Because of this, any pop-up blockers you have installed may need to be turned off or configured to allow pop-ups from dcourse.geolearning.com. Most pop-up blockers will also recognize a bypass key. The bypass key tells the pop-up blocker to temporarily allow pop-ups while the key (usually Ctrl) is being held down. You may try launching the course while holding the Ctrl key down if you believe you have disabled and/or configured your pop-up blockers but are still having trouble with courses loading.

Eighth, make sure you have the latest version of Java installed. Below are some steps that will help you make sure you have the latest version of Java installed.

1. Click on your Start button, click Settings and then Control Panel.
2. The Control Panel will display icons that can be used to configure your computer. The icons will be in alphabetical order. Locate and double-click on the Java icon. If you do not see Java listed, follow the directions below to download the latest version of Java.
3. When the Java Control Panel opens, click the "About" button.
4. The first line of information should show you the Java version. It will look something like this: Version 1.5.0 (build 1.5.0_02-b09)
5. The latest version as of this writing is 1.5.0. If you do not have 1.5.0 or higher, it may be a good idea to update Java. Directions for doing this are listed below.

1. Click on your Start button and then Control Panel.
2. If you do not see a group of icons, click the "Switch to Classic View" link on the left hand side of the Control Panel. The Control Panel will display icons that can be used to configure your computer. The icons will be in alphabetical order. Locate and double-click on the Java icon. If you do not see Java listed, follow the directions below to download the latest version of Java.
3. When the Java Control Panel opens, click the "About" button.
4. The first line of information should show you the Java version. It will look something like this: Version 1.5.0 (build 1.5.0_02-b09)
5. The latest version as of this writing is 1.5.0. If you do not have 1.5.0 or higher, it may still be a good idea to update Java, but it the courses will usually function normally on version 1.4.2 or higher. Directions for downloading the latest version of Java are listed below.

1. Open your web browser, type www.java.com in the Address bar and press Enter or click the Go button to go to the web site.
2. When the page loads, look for and click the Manual Download link on the right hand side of the page under the "JAVA SOFTWARE FREE DOWNLOAD" heading.
3. You will be presented with a list of different downloads that you may choose from. We recommend clicking the Download button that is second from the top next to Windows (Offline Installation).
4. A window will pop up and give you the options to "Open" or "Run" (depending on your version of Windows and your browser) and "Save." Click the "Open" or "Run" button.
5. When the file has finished downloading the Java install program will start. Follow the directions to complete the installation. You may be asked to restart your computer when it completes. If so, please allow your computer to be rebooted.

 If your version of Java meets the requirements, now check the Java settings in your Internet Explorer browser. Start the browser and click on "Tools" at the top, and select "Internet Options." Click on the "Security" tab at the top and then the "Custom Level" button at the bottom. Scroll down in this window until you see the "Java Permissions" options. Make sure this value is set to "Medium" or "Low." Click "Ok" at the bottom, and then "yes" to any warnings about changing your settings. Next, click on the "Advanced" tab at the top. Scroll down to the setting for Java VM (or Microsoft VM). Make sure all three boxes are check marked under this header (Java logging, Java Console, and JIT Compiler). Once this is done, click on the "Ok" button, and attempt to start up your course again.

 If you are using Netscape and you continue to get this message and the course will not load, try using Internet Explorer. Some users find they have a better experience with the courseware when using IE.

 Most course loading issues are caused by pop-up blockers or missing or mis-configured Java. Below are a list of steps you can take to make sure your computer is configured properly for course loading. We have found that using the Internet Explorer browser generally yields the best results so we will use the latest version as of this writing (Microsoft Internet Explorer 6.0 SP2) as an example.

 If when you click the course name absolutely nothing happens or a window pops up but is completely empty:

1. Close all of your currently open browser windows.
2. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar.
3. When Internet Explorer opens, click the Tools menu along the top of the window.
4. If you see Pop-up Blocker listed, click the Turn Off Pop-up Blocker option.
5. Click the File menu along the top of the window with your right mouse button.
6. A list of toolbar options will appear. Any extra toolbars that may be installed will be listed below the "Lock the Toolbars" item. If any of these toolbars contain pop-up blockers, they will need to either be disabled or configured to allow pop-ups from "dcourse.geolearning.com." If you are not familiar with how to configure each toolbar or if you do not know if it contains a pop-up blocker, visit the web site for each of these toolbars to get detailed help. A list of common toolbars and programs that may block pop-ups, and the steps to disable the pop-up blockers in them are provided below.

 AOL - If you are using AOL to connect to the internet, you may need to disable it's pop-up blocker

1. Click the Settings button at the top of the AOL window.
2. A list of settings will appear. Locate and click on the "Pop-up Control Settings" item in the list.
3. Click the "Allow all web pop-ups" option, click Save and then click OK when the confirmation message appears.
4. Close the Settings window.

 Mozilla Firefox

1. Open Mozilla Firefox.
2. Click the Tools button at the top of the Firefox window.
3. Locate and click on the "Options..." item in the list.
4. Click the Web Features icon.
5. The first option in the list is "Block Popup Windows". Uncheck the box for Block Popup Windows. Then click on OK.

 Earthlink Toolbar

1. Look for the pop-up blocker button on your Earthlink toolbar. It will have a picture of the pop-up blocking fist on it.
2. Click the down arrow on the right side of the button.
3. Click the Pop-up Blocker Options item.
4. In the Pop-up Blocker Options window, click the Off option and then click OK.

 Google Toolbar

1. Look for the Google logo on your toolbars.
2. Click the down arrow to the right of the Google logo and then click on Options.
3. Uncheck the Pop-up Blocker option and click OK.

 MSN Search Toolbar

1. Look for the MSN logo on your toolbars.
2. Click the down arrow to the right of the MSN logo.
3. Click the MSN Search Toolbar Options item.
4. When the options window appears, click on Pop-up Blocker in the list on the left.
5. Uncheck "Turn on Pop-up Blocker" and then click OK.

 Norton Internet Security Toolbar - Installed by Norton Internet Security 2005

1. Start Norton Internet Security by clicking on Start > All Programs (or Programs) > Norton Internet Security and then the Norton Internet Security program shortcut.
2. Click the Norton Antispam button on the left hand side of the window.
3. Click the Pop-up Blocking link.
4. Click the Turn Off button.
5. Close Norton Internet Security.
6. Open Internet Explorer by clicking Start > All Programs (or Programs) > Internet Explorer.
7. Click on Tools and then Internet Options.
8. Click the Delete Files button in the middle of the window and then click OK.
9. Click OK again to close Internet Options.

 Web Assistant Toolbar - Installed with Norton Internet Security 2004

1. Start Norton Internet Security by clicking on Start > All Programs (or Programs) > Norton Internet Security and then the Norton Internet Security program shortcut.
2. Click the Ad Blocking link at the bottom of the list.
3. Click the Turn Off button.
4. Close Norton Internet Security.
5. Open Internet Explorer by clicking Start > All Programs (or Programs) > Internet Explorer.
6. Click on Tools and then Internet Options.
7. Click the Delete Files button in the middle of the window and then click OK.
8. Click OK again to close Internet Options.

 Yahoo! Companion Toolbar

1. Click the pencil icon on the Yahoo! toolbar.
2. Click Toolbar Options.
3. Uncheck Pop-up Blocker and click OK.

 ZoneAlarm Pro - Firewall program that also blocks pop-ups

1. Start ZoneAlarm Pro by clicking on Start > All Programs (or Programs) > Zone Labs and then the Zone Labs Security program shortcut.
2. Click on the Privacy tab on the left hand side of the window.
3. Under the Cookie Control section, drag the slider down to Off.
4. Under the Ad Blocking section, drag the slider down to Off.
5. Verify that Mobile Code Control is set to Off.
6. Close ZoneAlarm Pro to save the changes.

 If when you click the course name a window pops up but only displays a red X in the upper left hand corner:

1. Close all of your currently open browser windows.
2. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar.
3. Click the Tools menu at the top of the window and then click Internet Options.
4. Click on the Security tab at the top of the Internet Options window.
5. Under the "Security level for this zone" section you will either see an up and down slider control with the current security level or the word Custom.
1. If you see the up and down slider with the current security level, make sure it is set to Medium or lower.
2. If you see Custom, click the Default Level button.
6. Click the Advanced tab at the top of the Internet Options window.
7. Scroll about halfway down the list until you see the Multimedia heading.
8. Look at the headings ABOVE Multimedia.
1. If you see the Microsoft VM heading above Multimedia, make sure the "JIT compiler for virtual machine enabled" item has a check mark next to it.
2. If you see the Java (Sun) heading above Multimedia, make sure the "Use Java 2" item has a check mark next to it and the version is v1.4.2 or higher.
3. If you only see the HTTP 1.1 Settings heading above Multimedia or you have Java (Sun) but the version is lower than v1.4.2, you will need to download and install Java. Directions for downloading Java are listed below.

 How to download the latest version of Java:

1. Open your web browser, type www.java.com in the Address bar and press Enter or click the Go button to go to the web site.
2. When the page loads, look for and click the Manual Download link on the right hand side of the page under the "JAVA SOFTWARE FREE DOWNLOAD" heading.
3. You will be presented with a list of different downloads that you may choose from. We recommend clicking the Download button that is second from the top next to Windows (Offline Installation).
4. A window will pop up and give you the options to "Open" or "Run" (depending on your version of Windows and your browser) and "Save." Click the "Open" or "Run" button.
5. When the file has finished downloading the Java install program will start. Follow the directions to complete the installation. You may be asked to restart your computer when it completes. If so, please allow your computer to be rebooted.

1. Open AOL.
2. Click on the Settings button along the top of the window.
3. Look through the list of available settings and click on Pop-up Preferences.
4. Click on "Allow all web pop-ups."
5. Click on the Save button.

 If you are interested in this program, please go to http://warrantypartsdirect.dell.com, declare the country in which you are a service provider and click on "Go".

 Click on the "Enrollment Application" link in the left navigation bar.

 Your company must complete and submit for approval the Enrollment Application in order to be authorized as a Premier Access account. You will be required to have a minimum of two service technicians and at least 100 Dell systems installed at your service location in order to qualify.

 You will be notified by the Premier Access Administration via return e-mail as to the status of your application. If you have the need to communicate directly with Premier Access Administration, you may e-mail them at US_PA-Admin@dell.com.

 To configure your browser to accept cookies…

1. Close all of your currently open browser windows.
2. Make sure you are still connected to the internet and open a new Internet Explorer window by clicking Start > All Programs (or Programs) > Internet Explorer. You may also use the Internet Explorer shortcut (which looks like a blue "e") on your desktop or quick launch bar.
3. Click the Tools menu at the top of the window and then click Internet Options.
4. Click on the Privacy tab at the top of the Internet Options window.
5. Under the "Settings" section you will either see an up or down slider control with the current privacy level or the word Custom.
1. If you see the up and down slider with the current privacy level, make sure it is set to Medium or lower.
2. If you see Custom, click the Default Level button.
6. Click OK to close Internet Options.